Digital Trust as a Strategic Resource in Enterprise Systems

doi:N/A

eISSN: 2202-4859 / ISSN: None

Revenue Law Journal

2025, Volume 31, ISSUE 4 : 1-7

Research Article

Digital Trust as a Strategic Resource in Enterprise Systems

Arvind K. Bhargava

Department of Information Systems & Digital Governance Institute of Enterprise Strategy and Technology (IEST) Mumbai, Maharashtra, India

Abstract

Digital trust has emerged as a foundational enabler of enterprise systems, influencing organizational performance, user adoption, ecosystem collaboration, and strategic competitiveness. In an era of data-driven decision-making, AI-enabled automation, and interconnected digital platforms, enterprises increasingly rely on trust as an intangible yet powerful strategic resource. This conceptual review examines the role of digital trust within enterprise systems by synthesizing perspectives from resource-based theory, socio-technical systems theory, institutional trust theory, and digital governance frameworks. A Digital Trust Strategic Resource Model (DTSRM) is proposed, illustrating how structural, relational, and cognitive trust contribute to enterprise resilience, user engagement, and long-term sustainability. Conceptual diagrams, figures, and detailed explanatory sections are provided. The study concludes with implications for managers, policymakers, and IS researchers.

Keywords

Digital Trust

Enterprise Systems

Strategic Resource

Information Security

User Trust

Organizational Resilience

Digital Governance

IS Strategy

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